LAUSD's Live Chat / Remote Assistance Service
When you've got tech troubles that cannot wait, chat with an ITD representative and they will offer to remotely service your machine (PC & Mac).
LAUSD ID # refers to either your employee number or contractor number - this service is available only to current active employees and contractors.
Live chat is available between 7:30 a.m. and 3:00 p.m.on days when schools are in session.
http://en.wikipedia.org/wiki/Public_key_certificate